Return Policy

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Sam Made With Love refunds are decided on a case by case basis.

We cannot accept exchanges on products where the customer has changed their mind. It is the buyers responsibility to read all product descriptions and decide if it will meet their needs. Where possible, Sam Made With Love will provide as much detail as possible regarding dimensions, colour, weight and materials used so that the buyer can make an informed choice. Sam Made With Love cannot be held responsible for making an incorrect choice.

Due to the handmade nature of many of our products, there will be minor discrepancies in colour, shape and size. The crafter/creator aims to keep items as similar as possible so they match and look proportional. Some colours may be different to what is shown on the screen. Products are photographed to reflect their colours as much as possible.

If a purchase has been made, and you realise immediately that you have selected the incorrect item, please email us directly at admin@sammadewithlove.com.au and we will do our best to ensure you are receiving the product you actually want. If it is a cheaper product than the one selected, we will refund the difference in this case.

If you receive a product and it is faulty on receipt, we will refund you or give you store credit, but you must provide a written description of the fault and include a photo of the item, showing the problem as best as possible. Please send all enquiries regarding faulty items directly to admin@sammadewithlove.com.au

Sam Made With Love are unable to except returns or exchanges on the following items:

  • Gift cards
  • Sale or clearance items
  • Items that have been worn and/or used
  • Custom made, personalised, or altered products

JEWELLERY
If you have purchased jewellery and a glass bead has broken, we cannot accept a return or exchange as all glass beads have been annealed in a kiln to ensure strength. If the jewellery simply has a broken metal clasp or link, we can assist you in repairing these for free, but the buyer must pay for return shipping, both ways.

MASKS
All masks are strictly NO REFUNDS/RETURNS/EXCHANGES due to the nature of them being used for health purposes and the fact we would be unable to determine whether they have been worn or not.

BABY BAGS
If you have purchased a Baby Bag and the Bag and accessories, Muslin, Bunny Rattle, or Bandana Bib are faulty, please email us directly for assistance regarding these items within 30 days. These items will be considered for refunds and exchanges depending on the problem with the item. Shipping rates will apply for return of the item.

If the problem is regarding a branded product including Little Innoscents, Wotnot, Gaia, Next, Luvme, Squeakie, the customer must contact these companies directly as we can not take responsibility for the product within the packaging.

CUSTOM ORDERS
I love creating products and if a customer is looking for something unique, I would be happy to help them make a beautiful masterpiece! Please use our email admin@sammadewithlove.com.au or use the contact form on our website.

Some custom items may take longer to create depending on materials required and the time it takes to put together. Please be mindful that in some cases, products may take up to 3 weeks to be finished. Please allow that extra time for production and delivery of custom orders. We cannot refund or exchange custom orders.

SHIPPING

We cannot be held responsible for delays that occur after shipping. We use a variety of shipping companies and we will make tracking information available to you where possible. Please be aware that during the COVID-19 Pandemic, shipping delays are expected and we have no control over this unfortunately.

Our return/refund/exchange policy lasts 30 days from the date goods are received.

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